Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zimbabox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***y –
worked perfectly
Customer –
Works well! I have no issues with it so far.
k***h –
I bought quite a few of these and converted my entire household to a quick disconnect, it makes life so much easier! 100% recommend!
W***I –
👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍
j***a –
Me encantó este producto, la verdad. Superó mis expectativas por completo. Lo recomiendo muchísimo, es una excelente compra. Sin duda lo volvería a comprar. ¡Vale totalmente la pena. Me encantó este producto, la verdad. Superó mis expectativas por completo. Lo recomiendo muchísimo, es una excelente compra. Sin duda lo volvería a comprar. ¡Vale totalmente la pena. Me encantó este producto, la verdad. Superó mis expectativas por completo. Lo recomiendo muchísimo, es una excelente compra. Sin duda lo volvería a comprar. ¡Vale totalmente la pena.Me encantó este producto, la verdad. Superó mis expectativas por completo. Lo recomiendo muchísimo, es una excelente compra. Sin duda lo volvería a comprar. ¡Vale totalmente la pena. Me encantó este producto, la verdad. Superó mis expectativas por completo. Lo recomiendo muchísimo, es una excelente compra. Sin duda lo volvería a comprar. ¡Vale totalmente la pena. Me encantó este producto, la verdad. Superó mis expectativas por gt6
T***o –
the magnet is a little weak for a right angle adapter and the plug is very difficult to remove once inserted. it does the job otherwise with a few random disconnects, give it 3.5 stars
V***R –
De momento muy bien,gracias vendedor
a***r –
The U-shaped connector is perfect for my setup in bed. My charging cable is really long and plugs into an outlet at the head of my bed frame – before I got this adapter it was a pain to manage the cable without unplugging my phone or tugging it loose in my sleep. With this adapter, the cable behaves itself and I am no longer worried about damaging the cable if i roll over my phone since the magnet will disconnect before anything breaks. This also eliminates the risk of getting moisture or lint in the port, which means no more annoying warning messages on my android phone about foreign objects being detected in the charging port. Highly recommended.
K***n –
I no have no complaints about these products. I liked them so much I ordered more to get all of my devices consistently connected. The magnetic hold is a little weaker than I’d like, but it just adds a minor learning curve on handling items that are plugged in while in a vehicular setting. Works great with CarPlay, charges nicely.
M***z –
Game changer! perfect for my kids tablet and usb c devices. As usual he tends to just pull the usb cables and an angle. No more busted usb ports!
R***r –
Works great
M***V –
Good item, fast delivery.
Customer –
The package came 5 days sooner than expected and the product is exactly what was described and so I can use it for what I bought it for. The magnetic attraction is strong enough to keep the 2 pieces attached and connected. I’m very satisfied.
D***T –
works great for my dell latitude 7420 charger!!!
B***s –
does what it is supposed to
Customer –
paczka przyszła szybko. wygląda dobrze. Jeszcze nie sprawdzone, mam nadzieję, że będzie dobry . polecam sprzedawcę